How do I handle closing Hip accounts for the deceased?

If you know someone in the Hip community who has passed away, please contact Hip support for assistance. Be sure to include the user's full name and email address.

If you're an estate executor or next of kin, please know that Hip takes account privacy very seriously, even after a user has passed away. While we’re unable to offer access to a deceased user's account, we can work with you to close the account and, in some cases, provide certain content from the account.

To ensure that you’re authorized to act on behalf of the deceased, we’ll ask you to provide certain documentation, such as a death certificate.