Common questions and support documentation

• How do I return an item and receive a refund?
• How to contact a seller about an existing order?
• What if I don't receive an item from an order, or it's not as described?
• How do I know the status of my order?
• How to Buy an Item on Hip?
• What are Hip's payment options?
• Having trouble paying with a credit/debit card
• How do I leave feedback for the seller?
• My order is delayed, what should I do next?
• How can I find items that ship to my country?

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• What are Hip's Site Fees?
• How to set up my own sale?
• How do I get paid on Hip?
• How can I export my listings?
• How do I cancel an order and request for final value fee credit?
• API Documentation
• How to set up free shipping?
• How do I respond to a buyer's refund request?
• How can I adjust the shipping costs for buyers?
• How do I enable 'Offers' in my store?

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• How do I contact Hip support?
• How do I delete my Hip account?
• Why is my account suspended?
• How can I have my account reinstated?
• How do I reset my password?
• How do I change the name on my account?
• How to report listings to Hip?
• How do I change my email address?
• What do I do if I am asked to pay outside the Hip website?
• Can I delete Hip messages?

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