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Common questions and support documentation
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Buying
How do I return an item and receive a refund?
How to contact a seller about an existing order?
What if I don't receive an item from an order, or it's not as described?
How do I know the status of my order?
Having trouble paying with a credit/debit card
How do I leave feedback for the seller?
How to Buy an Item on Hip?
What are Hip's payment options?
My order is delayed, what should I do next?
How can I find items that ship to my country?
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Selling
What are Hip's Site Fees?
How to set up my own sale?
How do I get paid on Hip?
How can I export my listings?
How do I cancel an order and request for final value fee credit?
How do I respond to a buyer's refund request?
API Documentation
How to set up free shipping?
How do I enable 'Offers' in my store?
What should I do if a buyer reports issues on an order?
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Accounts
How do I contact Hip support?
How do I delete my Hip account?
Why is my account suspended?
How can I have my account reinstated?
How do I reset my password?
How to report listings to Hip?
How do I change the name on my account?
How do I change my email address?
What do I do if I am asked to pay outside the Hip website?
Can I delete Hip messages?
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