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Common questions and support documentation
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Buying
How to contact a seller about an existing order?
How do I know the status of my order?
How to Buy an Item on Hip?
What are Hip's payment options?
What if I don't receive an item from an order, or it's not as described?
How can I find items that ship to my country?
How do I return an item and receive a refund?
Having trouble paying with a credit/debit card
How do I leave feedback for the seller?
How do I search for a specific store?
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Accounts
How do I contact Hip support?
Why is my account suspended?
How do I delete my Hip account?
How can I have my account reinstated?
How do I reset my password?
How do I change the name on my account?
How do I change my email address?
Can I delete Hip messages?
What do I do if I am asked to pay outside the Hip website?
How do I handle closing Hip accounts for the deceased?
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