Hip Knowledge Base
Toggle Navigation
Buying
My Collection
Selling
Accounts
Common questions and support documentation
Search
No results found
Buying
How to contact a seller about an existing order?
What if I don't receive an item from an order, or it's not as described?
How do I know the status of my order?
Having trouble paying with a credit/debit card
How do I leave feedback for the seller?
What are Hip's payment options?
How to Buy an Item on Hip?
My order is delayed, what should I do next?
How do I return an item and receive a refund?
How can I find items that ship to my country?
Browse all articles
Selling
How do I respond to a buyer's refund request?
What should I do if a buyer reports issues on an order?
Accounts
How do I contact Hip support?
Why is my account suspended?
How do I delete my Hip account?
How can I have my account reinstated?
How do I reset my password?
How do I change my email address?
What do I do if I am asked to pay outside the Hip website?
How do I change the name on my account?
Can I delete Hip messages?
How to report listings to Hip?
Browse all articles