How do offers work for Buyers?

Similar to a physical marketplace, you can offer a lower price to sellers on certain listings. When available, as set by the seller, you'll see the Make an Offer button displayed on the listing page.

How to make an offer

When a seller accepts offers on a listing, you'll see the Make an Offer button displayed directly below the Add to Cart button on the item listing page:

Click on the Make Offer button, and you'll be prompted to enter in the amount you wish to offer to the seller. Once you submit your offer, the seller can then accept, decline, or counter.

How to review your offers

Offers that you've made, as well as counter offers that you've received, can be viewed from the Members Area > Buying > Offers page at any time:

How to accept a counteroffer

When you receive a counteroffer from a seller from within the Members Area > Buying > Offers page, you'll have the following options on the right-hand side of each counteroffer:

Accept Offer - Accept the seller's counteroffer
Counter Offer - Make a new counteroffer to the seller based on their counteroffer to you
Decline Offer - Decline the counteroffer (no sale takes place)

What happens after an offer is accepted

Once an offer is accepted, you'll receive an email confirmation confirming that the offer has been accepted, and a new order will be created for you to pay. You can then pay for the order from within the Members Area > Buying page:

Please note that once an order is accepted, the item will not show in your shopping cart. Instead, it will only show within the Members Area > Buying page.

What happens if you don't pay?

If your offer is accepted or you accept a seller's counteroffer, you're obligated to pay for the item. An email notification will be sent, and an "I Have X Orders to Pay" alert will appear at the top of the Members Area, prompting you to complete payment for your order. Buyers have 5 business days to pay, and any delays should be communicated to the seller. Failing to pay for an accepted offer is discouraged, as it frustrates sellers. Repeatedly abandoning orders can lead to account suspension. Ensure you're committed to buying before making an offer.

How to withdraw an offer

Once you've made an offer, if the seller has not yet accepted, declined, or countered your offer, you can withdraw your offer at any time. This can be done from the Members Area > Buying > Offers page by selecting the Pending (Waiting on Member) filter from the top left of the page:

Automatic Offers

While exploring Hip, sellers might occasionally send you automatic offers based on the listings you've viewed. These offers come with no strings attached, and your identity remains hidden until you accept one. Automatic offers allow sellers to tailor deals to your interests, providing an excellent opportunity for extra savings.

How to find listings with offers

When browsing or searching on Hip, on the left-hand side of any search results, under the "Show Only" heading, click on Offers Accepted to view only listings where offers are accepted by the seller: