How do I return an item and receive a refund?
On Hip, sellers are responsible for managing listings, shipping, and refunds. Should you wish to request a return or refund, we kindly encourage you to reach out to the seller directly.
To contact the seller:
Click on the "Contact Seller" button to the right of the order in question from the Buying section (Members Area > Buying):
HipPostcard.com/contact-seller
Please note that if you have received an item that is significantly different than as described, the Seller will need to accept a return of the item in accordance with PayPal's terms and conditions.
If you and the seller are unable to resolve the matter, please file a claim with PayPal, which will cover your eligible purchase + shipping cost through PayPal's Buyer Protection. This can be initiated from the bottom of the transaction details page on PayPal, by clicking on the "Need help? Go to the Resolution Center for help with this transaction..." link.