Can I receive a final value fee refund on shipping fees?

On Hip, you are required to set up the shipping costs that you want to receive from buyers through the shipping options that we provide. As a result, we are generally unable to issue any partial final value fee refunds - in part or in whole - if you issued a refund to a buyer for shipping fees. Please note that similarly, PayPal will also not refund these fees.

If you find that you need to issue a refund after a sale has completed, we encourage you to re-evaluate your shipping options set up on Hip. For help in setting up your shipping options please see the following:

How do I set up the shipping costs & options for my listings?

Relevant Terms Regarding Shipping Charges

  • Shipping and Handling charges, including for additional items, are required to be specified using the options we provide.
  • Shipping and Handling charges must be realistic and are not allowed to be excessive.
  • It is not permissible to instruct buyers to wait for a custom invoice before paying for a purchase.
  • It is not permissible to instruct buyers that they must adhere to a minimum or maximum purchase requirement.
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