What happens if a buyer doesn't pay?

In general, buyers are expected to make payment for their orders within five days of placing their order. Otherwise, you can proceed with canceling the order.

If payment is not received within 5 days, sellers may attempt to contact the buyer first. This can be done by clicking the Contact Buyer button found next to their order on your Members Area > Selling > Sold Order page.

Should there be no response from the buyer, you can email us at success@hipecommerce.com. We'll then send a follow-up email reminder to the buyer regarding their payment on your behalf.

If there is still no payment made after 2-3 days, you may cancel the transaction on the Resolution Page:

Select "I have not received payment yet" as your Problem, enter the ID of the affected order or listing, and click Continue. The next page provides an option to relist the item. Upon cancellation, the final value fee is refunded.

We automatically review the member's buying history and take the necessary action to ensure fairness and protect sellers.